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Posts: 10750
Joined: Nov 1994
Last Visited: 23:28
2nd Dec 2021
What's this?What's this?What's this?
Got a Login Problem?
Date Posted: 14.14hrs on Sun 7 Dec 08
Login Issues:

The forum membership system makes use of cookies to identify logged in members. Cookies are basically small text files, the Winterhighland site uses cookies to store a unique session ID that allows the server to identify registered members that are logged into Winterhighland and serve them appropriate content and options that are not available to visitors who are not logged in.

The most common reason for login problems is restrictions in browser settings on accepting cookies. Solution: Check cookies are enabled.

Cookies must be enabled in order to remain logged in and your browser must be able to send the cookie to the Winterhighland server. Over zealous security applications or browser security settings may prevent this. Solution: Check security software is not blocking cookies.

Occasionally some combinations of browser/Operating system and settings result in the browser accepting a new session cookie from the server without deleting the old one. This can result in the browser sending an invalid session cookie to the Winterhighland server. When this happens the server can not identify the user or unset the cookie.

One cause of this happening is that in order to 'delete' an old cookie phorum re-sends the cookie with the expiration time set in the past. The time has to be far enough in the past to account for different time zones, but some browser and/or security settings may block this cookie due to the time being in the past.

If you are experiencing login problems and cookies are enabled, DELETE all cookies from the domain DO NOT delete ALL cookies or you will be logged out of every website you visit that you login to with cookies.

How to delete cookies?

Firefox in MS Windows:

Select Tools > Options.
Click the PRIVACY tab in the options window.
Click the show cookies button.
Scroll down the list to and highlight it.
Click delete cookies button (this will delete cookies for highlighted domains).

MS Internet Explorer:

Select Tools > Internet Options
To delete a specific cookie
On the General tab, under Temporary Internet files, click Settings, and then click View Files.
Select the files (cookies) that you want to delete.
On the File menu, click Delete

Mac OSX:

Select Safari -> preferences, select privacy tab and click details to delete cookies for an individual website.

Select Firefox -> preferences, under the privacy tab, select remove individual cookies.

Edited 4 times. Last edit at 13.55hrs Mon 21 May 12 by alan.
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